John Sunart // strategic & service design

SUNARTWORKS

Strategy, service design & facilitation for organisations navigating ambiguity at scale.

I help businesses navigate the fog, turning the unknown into opportunity, and opportunity into a position the team can move from.

Where I've created change → Get in touch
56.8198° N — strategic & service designx:000 y:000
Selected clients

🔒 marks work shown on request, just ask for access.

Coutts🔒 On requestInnovation Design Principal · 2024–2026A six-month research-based pilot for UHNW wealth aggregation. Four behavioural archetypes — not the four the kick-off hypothesised — and a multi-year portfolio strategy now in delivery across Coutts and the wider NatWest Group.read →PlayStation Store🔒 On requestPrincipal Strategist & Facilitator · 2022A three-day strategic summit and 11 follow-on workshops, routing 500 people across the business. Nine transformational initiatives are still ribboning through four years on.read →OAG🔒 On requestPropositions Lead (via CreateFuture) · 2024A six-week reframing of BI strategy. The data-marketplace direction the leadership team chose has aged well — the demand for clean structured data to feed ML systems is now arriving as predicted.read →Glenmorangie🔒 On requestLead Service Designer (via Nile) · 2023The full colleague experience mapped in seven weeks — three cultures, four mindsets, fourteen chapters. The frameworks are still in use; the lead stakeholder, now Head of HR at the parent company, has asked about rerunning the work at parent-company scale.read →
full work index →

Bringing nearly 15 years of experience enabling leadership teams to direct and define their business.

ProvenanceBuilt from academic foundations, forged under agency pressures and tested as an independent consultant.

MethodYour business is rarely short of expertise. What it needs is someone who'll listen until the real question surfaces, bring the right insight to bear at the right moment, and create commitment to a direction without flinching.

the full profile →
// get in touch

If there's an idea to explore,
a problem to unstick,
a direction to set —

Get in touch →

or email john@sunart.works · LinkedIn