Index // selected engagements
A look inside the projects that made the most of the instrument.
Card-level summaries are public; the full case studies, with named stakeholders and specifics, are shown on request. Drop me a note and I'll send access over.
Full case studies
Coutts🔒 On requestA six-month research-based pilot for UHNW wealth aggregation. Four behavioural archetypes — not the four the kick-off hypothesised — and a multi-year portfolio strategy now in delivery across Coutts and the wider NatWest Group.read →PlayStation Store🔒 On requestA three-day strategic summit and 11 follow-on workshops, routing 500 people across the business. Nine transformational initiatives are still ribboning through four years on.read →OAG🔒 On requestA six-week reframing of BI strategy. The data-marketplace direction the leadership team chose has aged well — the demand for clean structured data to feed ML systems is now arriving as predicted.read →Glenmorangie🔒 On requestThe full colleague experience mapped in seven weeks — three cultures, four mindsets, fourteen chapters. The frameworks are still in use; the lead stakeholder, now Head of HR at the parent company, has asked about rerunning the work at parent-company scale.read →
Other projects
Facilitation StudioLive ↗An AI-augmented publishing practice. A fortnightly newsletter and podcast on facilitation craft, with subscriber audiences just over 300 on each, converting unprompted into commissioned client work.visit →BraeOpen case studyA phenological observation app for garden dabblers, voiced by a folkloric hillside spirit. Designed end to end and built with AI carrying the code — a working test of the thesis that strategic design matters more under AI, not less.read →
Further work
NatWest DecarbonisationSixteen fragmented decarbonisation tools aligned into a coherent customer-facing portfolio, including the DBA award-winning Carbon Planner. The conversation repositioned from compliance to business resilience.
Facebook community adminsFacebook's first interview-based research hub for community admins, with a two-year service roadmap drawn from 40+ admin interviews across countries and group types.
PlayStation NetAdsA five-ability, four-horizon product strategy for PlayStation's network advertising business, co-created in a two-day leadership workshop.
Google · FreeleticsGermany's top Health & Wellbeing Google Action of 2019 — the deepest Google Action ever built — and the codified conversational design process that came out of it.
// get in touch
Want the full story behind one?
Ask for access →or email john@sunart.works · LinkedIn